Privacy Policy – Basnet Club Pakistan

Basnet Club is an online gaming and sports betting platform built specifically for Pakistani players. We offer sports betting on cricket — including Pakistan Super League (PSL), T20 internationals and domestic cricket fixtures — alongside live casino, fish games, bingo and a full promotional programme. All financial transactions on the platform are conducted in Pakistani Rupees (PKR).

This Privacy Policy explains how Basnet Club collects, stores, uses and protects the personal data of registered users. It applies to all interactions with the platform, including account registration, deposits via JazzCash, Easypaisa, Raast or bank transfer, sports betting, gameplay and communications with the support team.

By creating an account on Basnet Club, you confirm that you have read and understood this Privacy Policy and that you consent to the collection and processing of your data as described here. This policy should be read alongside the Terms and Conditions.

Basnet Club collects personal data in two main ways: information you provide directly when you register and use the platform, and data that is collected automatically as you interact with the site.

Information you provide directly:

• Registration data: Full name, date of birth, Pakistani mobile number, email address and chosen username. This is the core account information required to create and manage your Basnet Club account.
• Identity verification data: CNIC number and, where required, a scanned or photographed copy of your CNIC card. This is collected to verify your age and identity in line with our responsible gaming obligations.
• Payment data: Your JazzCash mobile number, Easypaisa account reference, bank account details, Raast ID or card details as required by the deposit or withdrawal method you use. Full card numbers are not stored on Basnet Club servers — card payments are tokenised through our payment processor.
• Communications data: Any messages, queries or complaints you send to the support team via live chat or email, including the content of those messages and timestamps.
• Preferences: Language settings, odds display format preferences and responsible gaming limits you set in your account dashboard.

Data collected automatically:

• Device and technical data: IP address, device type, operating system version, browser type and version, and screen resolution.
• Usage data: Pages visited, games played, bets placed, session duration, clickstream data and feature interactions on the platform.
• Location data: General location derived from your IP address. We do not access your device's GPS location.
• Cookie data: Session tokens, preference cookies and analytics identifiers — explained in full in Section 5.

Every piece of data Basnet Club collects has a specific purpose. We do not collect data speculatively or retain information beyond what is needed for the purposes described below.

We do not use your personal data for automated decision-making that produces significant legal effects on your account, except where fraud detection signals trigger an automatic account review. In such cases, you can request a human review by contacting the support team.

All deposits and withdrawals at Basnet Club are processed in Pakistani Rupees (PKR). The platform currently supports JazzCash, Easypaisa, Raast, bank transfers, debit and credit cards, and other Pakistani mobile wallets as listed in the cashier at the time of your transaction.

When you make a deposit or request a withdrawal, Basnet Club collects only the payment reference information needed to complete that specific transaction. We work with payment processing partners who are bound by confidentiality obligations and are permitted to use your payment data solely for the purpose of completing the transaction on our behalf.

• JazzCash and Easypaisa: Your registered mobile number and transaction reference are recorded. Full wallet credentials are never stored on Basnet Club servers.
• Raast: Your Raast ID and associated bank reference are recorded for the duration required to complete and confirm the transfer.
• Bank transfer: Account name and bank reference details are retained for transaction reconciliation and in line with standard financial record-keeping periods.
• Cards: Full card numbers are not stored on Basnet Club systems. Card payments are handled via tokenisation through our PCI-compliant payment processor. Basnet Club stores only a masked card reference for display purposes in your account.

Transaction records are retained for a minimum period required by standard financial record-keeping practices. This retention is necessary and cannot be waived even if you request account deletion, as explained further in Section 7.

Basnet Club uses cookies and similar browser-based tracking technologies to make the platform work properly and to improve your experience over time. Below is a plain-English breakdown of the cookies we use.

• Essential session cookies: These keep you logged in as you move between pages and ensure your betting slip, deposit progress and account settings are maintained within a session. Without these cookies, the platform cannot function correctly. They expire when you close your browser or log out.
• Security cookies: Short-lived tokens used to validate requests between your browser and the server, helping to prevent cross-site request forgery and session hijacking. These are strictly necessary and cannot be disabled.
• Preference cookies: Store your display preferences such as odds format (decimal, fractional or American), language setting and preferred sports view. These persist between sessions so you do not have to reset your preferences each time you log in.
• Analytics cookies: We use first-party analytics to understand which pages are most visited, how long players spend in certain game sections, and where users tend to drop off. This data is aggregated and anonymised — it is used to improve the platform and is not linked to your personal account.

Basnet Club does not use third-party advertising or retargeting cookies. We do not serve banner ads and we do not share cookie data with advertising networks.

Basnet Club does not sell, rent or trade your personal data to any external party. There are a limited number of situations where your data is shared with third parties, and these are described clearly below.

• Payment processors: Your payment reference data is shared with our payment processing partners solely to complete deposit and withdrawal transactions. These partners are contractually prohibited from using your data for any other purpose.
• Identity verification providers: Where automated CNIC verification is used, your CNIC number and supporting documentation may be processed by a third-party KYC (Know Your Customer) provider. These providers are bound by strict confidentiality obligations.
• Platform infrastructure providers: Cloud hosting, database and CDN providers who process data on our behalf as part of running the platform. All such providers are contractually required to handle data in accordance with this Privacy Policy.
• Customer support tooling: Live chat and ticketing software used to manage support interactions. These tools may store chat transcripts and ticket history as needed to resolve your queries effectively.
• Analytics: Aggregated, anonymised usage data may be processed by analytics tools. This data cannot be used to identify individual players.

Beyond the above categories, Basnet Club will not share your personal data unless required to do so by a valid legal obligation — for example, in response to a lawful request from a relevant authority. In such cases, we will share only the minimum information required to comply with the request.

We keep your personal data for as long as your account is active and for a reasonable period after account closure. Different categories of data have different retention periods depending on their purpose and applicable obligations.

• Account data (name, email, mobile number, username): Retained while your account is active and for a defined period after account closure to handle any outstanding queries, disputes or responsible gaming obligations.
• Transaction records (deposit amounts, withdrawal references, PKR amounts, payment method references): Retained for a minimum period in line with standard financial record-keeping practices. This retention period applies even if you request account deletion, as transaction history forms part of financial compliance records.
• Identity verification data (CNIC number, verification documents): Retained for the duration of your account and for the minimum required period after closure.
• Betting and gameplay records: Retained while your account is active and for a period afterwards to support dispute resolution and responsible gaming monitoring.
• Communications data (support chat logs, email correspondence): Retained for a reasonable period to support ongoing customer service quality and dispute resolution.
• Analytics data: Aggregated and anonymised data may be retained indefinitely as it cannot be linked to individual players.

When a retention period expires, data is securely deleted or irreversibly anonymised. You can request deletion of your account data at any time — see Section 9 for how to exercise your rights.

Basnet Club takes the security of your personal data seriously. We apply a range of technical and organisational measures to protect data from unauthorised access, loss, alteration or disclosure.

• Transport Layer Security (TLS): All data transmitted between your device and our servers is encrypted in transit. The padlock icon in your browser address bar confirms this encryption is active.
• Password hashing: Passwords are never stored in plain text. They are processed using a one-way cryptographic hash function with a unique salt, meaning even internal staff cannot retrieve your password.
• Payment tokenisation: Card and wallet payment credentials are tokenised — we store a reference token rather than the actual payment details, reducing the risk of financial data exposure.
• Access controls: Access to personal data within Basnet Club is restricted to staff who genuinely need it to perform their role. Access is logged and reviewed regularly.
• Login security: New device logins may trigger an SMS verification to your registered Pakistani mobile number, providing a layer of protection against unauthorised access.
• Regular security reviews: Our platform and infrastructure undergo periodic security assessments to identify and address potential vulnerabilities before they can be exploited.

As a Basnet Club account holder, you have the following rights in relation to the personal data we hold about you. You can exercise any of these rights by contacting our support team via live chat or email.

To exercise any of these rights, contact the Basnet Club support team via live chat or at [email protected]. We will respond within a reasonable timeframe. We may need to verify your identity before processing certain requests to protect your account from unauthorised data requests.

Basnet Club is strictly an adult platform. Registration and use of the platform is only permitted for individuals who are 18 years of age or older. We do not knowingly collect personal data from anyone under the age of 18.

If we discover that an account has been registered by a person under 18, the account will be suspended immediately, the registration data will be deleted, and any deposits will be returned to the originating payment method where possible. Any activity that took place during the underage period will be voided.

We encourage parents and guardians in Pakistan to use available parental control software to restrict access to online gaming and betting platforms for minors. Basnet Club supports responsible gaming at every level and the protection of underage individuals is a non-negotiable part of that commitment.

Basnet Club may update this Privacy Policy from time to time as the platform evolves, new features are introduced, or applicable standards change. When we make updates, the "Last Updated" date at the top of this page will be revised to reflect the date of the most recent change.

For significant changes that materially affect how we collect or use your data, we will make reasonable efforts to notify active account holders in advance — either through an on-platform notification when you next log in, or via the email address registered to your account.

Continued use of the Basnet Club platform after an updated Privacy Policy has been published constitutes your acceptance of the revised terms. We recommend reviewing this page periodically, particularly before making new deposits or providing additional personal information.

If you have any questions about this Privacy Policy, want to exercise any of your data rights, or want to raise a concern about how your personal data has been handled, there are several ways to reach the Basnet Club team:

• Live chat: The fastest way to reach us — available directly from the platform navigation at any time. For privacy requests, please describe your request clearly and include your registered email address or mobile number so we can verify your account.
• Email: [email protected] — for privacy-related requests, please use the subject line "Privacy Request" so your message is directed to the right team. We aim to respond within one working day.
• FAQ: Our FAQ page covers common questions about data, account security and cookie settings.

We take privacy concerns seriously and will always respond to your request in a respectful and timely manner. If you are not satisfied with our response, you are welcome to escalate your concern in writing to our senior support team for a second review.